New Starbucks policy: Customers must make a purchase to use the restrooms or to linger in the café.
View pictures in App save up to 80% data.
Starbucks announced Monday that it is reversing its policy of welcoming anyone into its cafes without making a purchase.
The coffee chain’s new code of conduct, set to be posted in all North American company-owned stores by the end of the month, introduces stricter rules for customers.
The revised policy prohibits disruptive actions including drug use, smoking, vaping, panhandling, and any form of violence. Additionally, it forbids the consumption of outside alcohol and mandates that customers must make a purchase to access store facilities, such as restrooms.
The article proceeds after this advertisement.
In a statement, Starbucks representative Jaci Anderson clarified that this decision aims to "prioritize paying customers" and to maintain a friendly atmosphere.
"We aim to ensure that every individual feels invited and at ease in our stores," she stated, highlighting that "establishing clear guidelines for conduct and the use of our facilities" would serve the best interests of all patrons.
This change represents a notable break from the company’s earlier policy of maintaining an open-door approach.
In 2018, following the arrest of two Black men at a Starbucks in Philadelphia for occupying a table during a business meeting without
